Activation
Problems launching or activating the app and your account.
Clutch
Issues with connecting devices or the alarm button to the app.
Alert
Failures in sending or receiving alarm signals and notifications.
App version and updates
Make sure you have the latest version of the app installed. Update the app if available.
Check the internet connection
Make sure you have a stable connection, via Wi-Fi or mobile data.
Login details and activation
Use the activation code, phone number or e-mail address to activate your account. If your account was previously activated, you will receive a confirmation code via SMS or e-mail.
Device settings
Check that no restrictions or settings are active (such as power-saving mode or restrictions in privacy settings) that could block activation. Restart your smartphone if necessary.
Delete cache and data
Delete the app's cache and/or temporary files via your smartphone's settings. After that, try activating the app again.
Reinstall
Uninstall and reinstall the app to fix possible installation issues.
Specific notifications
Note any error messages and the circumstances in which they occur. This can help with further diagnosis.
Get help
If the above steps do not fix the problem, report the issue via the support form. Please provide as many details as possible and include any error messages so that we can provide you with quick and targeted support.
App version and updates
Make sure you have the latest version of the app installed. Update the app if available.
Check Bluetooth permissions
Make sure Bluetooth is enabled on your smartphone. Make sure the app has the correct permissions to use Bluetooth.
Remove previously paired alarm buttons
If an alarm button was previously paired, remove it first via the app settings. Restart the app after the link has been removed.
Reboot your smartphone
Reboot your smartphone to fix any temporary connection problems.
Pairing the alarm button
Press and hold the button until the pairing is successful. Please note that on some devices this can take up to 30 seconds on the first pairing.
Specific notifications
Note any error messages and the circumstances in which they occur. This can help with further diagnosis.
Get help
If the above steps do not fix the problem, report the issue via the support form. Please provide as many details as possible and include any error messages so that we can provide you with quick and targeted support.
App version and updates
Make sure you have the latest version of the app installed. Update the app if available.
Check permissions
Make sure the app has access to audio permissions so that audo can be forwarded. Verify that location tracking is allowed for features that rely on it. Verify that Bluetooth permissions are active.
Battery-saving mode
Disable battery-saving mode or optimise settings so that the app is not restricted, as this may interfere with alarming.
Reboot your smartphone
Reboot your smartphone to fix any temporary connection problems.
Send test alarm
Run a test alarm and check that all functions work correctly.
Specific notifications
Note any error messages and the circumstances in which they occur. This can help with further diagnosis.
Get help
If the above steps do not fix the problem, report the issue via the support form. Please provide as many details as possible and include any error messages so that we can provide you with quick and targeted support.
