ALL ABOUT OUR FREE PLAN
Our free plan
Find answers to your questions about our free plan and find out how to make the most of this free service.
The free plan offers basic protection with one location update and one alert per month. This is ideal for users who do not need comprehensive protection but still want to maintain a basic level of security. It always remains free with no hidden costs.
No, our free plan is completely free, with no surprises or obligations. We believe everyone should have access to basic security. You can keep using the plan without ever receiving an invoice.
Once you have used up your free alarm, you can upgrade to a paid plan for unlimited alarms, or wait until the next month when your alarm will be refilled.
Yes, you can easily upgrade to one of our paid plans at any time if you need more features or extra protection.
No, no payment details are required to use the free plan. It is completely free and does not require any credit card or bank information.
If you want to delete your free plan and associated data, you can easily contact our support team. Give us a call, and we will make sure everything is securely and completely removed from our system. Your privacy and satisfaction are of utmost importance to us.
Your security and privacy are our priority. Even in the free plan, your data is protected with the same high standard security measures as in our paid plans. We do not sell any of your data to other parties, regardless of the plan you use.
CHOOSE THE PLAN THAT SUITS YOU
Plans and prices
Read more about our different plans, the associated costs, and which options best suit your situation.
Yes, you can upgrade or downgrade between our plans at any time. To ensure the change goes smoothly and all your data is transferred correctly, we ask you to contact our support. They will be happy to help you make the switch.
With an annual plan, you pay upfront for an entire year and get a substantial discount. Plus, you avoid interruptions as you don't have to pay every month.
There is no free trial period for individual users of the Pro and Basic plan. However, businesses may be eligible for a trial period. Contact us for more information on business opportunities.
Yes, we have regular promotions and discounts for loyal users. We usually share these via our newsletter or during special events. Keep an eye on your inbox or follow us to stay up to date with the latest offers.
Yes, we offer special rates for groups, companies, and healthcare facilities that purchase multiple plans. In addition, you will receive a discount by opting for an annual plan. Contact us for a customised quote.
No, there are no hidden costs with the Pro plan, regardless of the number of follow-ups by the Securitas control room. Only in case of excessive abuse will we contact you to discuss this.
Our customer satisfaction is paramount. If you are not satisfied with your purchase, we offer a 14-day guarantee. Contact us for a full refund.
SECURITY AT YOUR FINGERTIPS
Alarm buttons
Discover the benefits of using our alarm buttons for discretion and quick help in emergencies.
The Alarmira alarm buttons are designed to be simple and discreet to use. With the push of a button, you instantly send an alarm to your emergency contacts via the Alarmira app, including your location and other important information.
The Bluetooth connection between the Alarmira alarm button and the app has a range of up to 50 metres in an open space without obstructions. The range may vary depending on the environment, such as walls or other obstacles.
Pairing an alarm button with the Alarmira app is easy. Follow the steps in the app under "Settings" to pair your button via Bluetooth. Currently, you can pair one button per account, but we are working on developments to enable multiple buttons.
The battery of our discreet alarm button lasts between 2 and 3 years, depending on usage, and is easy to replace yourself. For our autonomous models, battery life varies depending on the specific device.
Yes, we also offer alarm buttons that work completely independently, without needing to be paired with a smartphone. For more information on these variants, you should take a look at our alarm buttons page.
Some of our alarm buttons are independent and work without the Alarmira app. These models can send an alarm independently and are ideal for situations when you don't have a smartphone handy. Visit our alarm buttons page for more details.
Some of our alarm buttons, such as the variant in a wristband, are designed for use while showering. However, full swimming with the buttons is not recommended.
FULL DETAILS OF PAYMENT METHODS
Payment and invoicing
Find answers to your questions about payment methods, receiving invoices, and what happens in case of missed payments.
Payment is required when you enter into your plan. For repeat payments, you will receive a timely request to ensure your plan remains uninterrupted.
All payments are made securely through our trusted partner Mollie, which ensures the protection of your payment details with the highest security standards.
You can pay for your plan via several secure payment methods, including credit cards, Bancontact, iDEAL, and other local payment methods supported by our payment partner Mollie. This gives you the flexibility to choose the payment method that suits you best.
Professional customers receive their invoices automatically. As a private person, you can contact us to request an invoice or proof of payment. Please note that it may take several days before you receive the invoice.
If you miss a payment, we will send you several reminders and alerts. If payment is not made, your plan will eventually be converted to the free plan. This way, we make sure you always have basic protection.
Yes, if you have a monthly plan, you can pause it at any time at no cost. This gives you the flexibility to adjust your plan as needed at no extra cost.
HOW WE SECURE YOUR DATA
Privacy and data
Find answers to your questions about privacy, data protection and how we secure your information.
Your security and privacy are our priority. Even in the free plan, your data is protected with the same high standard security measures as in our paid plans. We do not sell any of your data to other parties, regardless of the plan you use.
You can always view or change your personal details via the account settings in the app. If you need help, our support team is ready to assist you.
If you want to delete your plan and associated data, you can easily contact our support team. Give us a call, and we will make sure everything is securely and completely removed from our system. Your privacy and satisfaction are of utmost importance to us.
We take comprehensive security measures to prevent data breaches, including data encryption and regular security audits. We follow industry best practices to keep your information secure.
We collect only the information necessary to provide our services to you, such as your contact details and location during an alert. This helps us to protect and support you effectively.
No, we never share your data with third parties without your explicit consent. Your privacy and trust are of utmost importance to us.
GET EMERGENCY HELP FAST
Carefree safety, both at home and on the road
Whether you are at home, at work, or travelling, Alarmira offers you the best protection and alarms. Our innovative solutions provide continuous protection so that you and your loved ones are always reassured. So you are always safe, even when you are not actively thinking about your safety.